Credit notes

You can't change a finalised invoice. Is something wrong, or is your customer getting money back? Then you create a credit note: a "minus invoice" that reverses (part of) the original invoice.

Creating a credit note

1. Open the invoice you want to credit.
2. Choose Create credit note (under More actions, or in the menu in the list).
3. You get a draft credit note with the same customer, lines, VAT treatment, currency and language. By default you credit the whole invoice.
4. Only crediting part of it? Adjust the lines: remove lines or lower quantities or prices.
5. Finalise the credit note. It gets a number from your credit note series, for example C2026-0001.
6. Send it to your customer, just like an invoice.

Credit notes are always free

Credit notes never count towards your 5 free invoices a month. You should always be able to make a correction.

Amounts

You enter amounts on a credit note as positive numbers, just like on a normal invoice. On the credit note, in your VAT overview and in the export they count as negative. So if you credit €200, you enter €200 and the PDF shows −€200.

What's on the credit note?

• the title Credit note and its own number;
• a reference to the original invoice (number and date), as the law requires;
• the same VAT treatment and legal statements as the original invoice;
• no payment QR code.

The e-invoice for a credit note is a UBL CreditNote that refers to the original invoice.

Crediting an invoice made outside EenFactuurMaken.nl

Need to credit an invoice you made in another program? Open a new credit note and fill in that invoice's details under Original invoice number and Original invoice date. Without a number you can't finalise the credit note (creditNoteReferenceRequired).

Through the API, pass creditedInvoiceNumber and creditedInvoiceDate to POST /api/v1/invoices with kind: "credit_note".

Rules

• You don't credit a draft: edit it or delete it.
• You can't credit a cancelled invoice or a credit note (invoice_not_creditable).
• There can only be one draft credit note per invoice at a time (credit_note_draft_exists). Finish or delete that one first.
• An invoice that's already fully credited can't be credited again (invoice_fully_credited).
• You can credit an invoice in several steps, with several credit notes. If you credit more than the original, you get a warning.
• Once an invoice has a credit note, you can no longer cancel it.

What happens to the original invoice?

• The invoice shows Credited by and the credit notes.
• Reminders only cover the amount that's still outstanding after the credit notes. A fully credited invoice gets no more reminders.
• Does your customer no longer owe anything? You can mark the invoice as paid, so it no longer counts as outstanding.
• On the Free plan we keep the original invoice at least as long as the credit note.

Invoicing again

Need a new, correct invoice? Duplicate the original invoice, adjust it and finalise it. It gets a new number.