Upgrading and cancelling

You manage your plan under Settings → Subscription. That only works in the web app, not through the API.

Upgrading to Pro

1. Go to Settings → Subscription.
2. Choose Monthly (€7 a month) or Yearly (€70 a year), excl. VAT.
3. You go to the secure payment page of Stripe, our payment provider. Pay with iDEAL / Wero, credit card or SEPA Direct Debit.
4. Back in EenFactuurMaken.nl we check your payment. That usually takes a few seconds. After that you have Pro straight away.

From then on we charge you automatically every month or year: from your credit card, or by SEPA Direct Debit if you paid with iDEAL / Wero or SEPA Direct Debit. Your card or bank details go to Stripe, not to us.

Paying by SEPA Direct Debit? Then it takes a few working days before the payment is in. As soon as it is, you get Pro and an email.

Page stuck on Confirming your payment…? Refresh the page after a few minutes or click Check again. You also get an email as soon as the payment is in.

Our invoices

For every payment you get an invoice from us, by email and under Payments and invoices on the subscription page. Stripe doesn't send receipts or invoices itself: ours is the only one you need. Download it there as a PDF for your records. The invoice shows your business details as they were at the time of payment.

Are you a business in another EU country with a VAT number that's valid according to VIES? Then we reverse-charge the VAT and you pay the amount excl. VAT.

Changing your payment method

New credit card or a different bank account? Click Change payment method. You go to a secure Stripe page where you choose another card or account. The next payment then uses your new payment method. You can also cancel there.

Switching between monthly and yearly

Cancel your plan, then choose the other period on the subscription page. Your new period only starts when the current one ends, so you never pay twice.

Cancelling

Click Cancel plan. Nothing more is charged and you keep Pro until the end of the period you've already paid for. After that you move back to Free.

Changed your mind? With Undo cancellation your plan just continues, as long as the period hasn't ended yet.

What happens when Pro ends?

• We keep your invoices for another 60 days. After that the Free plan rules apply; see Storage and retention. Export everything as a ZIP while you still have Pro.
• Your recurring invoices are paused.
• Automatic reminders stop; you can still send them by hand.
• Email goes through the general EenFactuurMaken.nl address again instead of your own domain.
• Your templates are kept, but new invoices use your house style.
• The limit of 5 invoices a month and 25 customers and products applies again. Existing customers and products stay.

Failed payment

If an automatic payment fails (for example because of insufficient funds or an expired card), you see Payment failed and get an email. We automatically try again a few times over the following days. You keep Pro for another 14 days. Sort it out with Change payment method (for example a new card) or Pay again. If you don't pay within that time, you move back to Free.