---
title: "Sending by email · EenFactuurMaken.nl"
description: "Email an invoice from EenFactuurMaken.nl with the PDF and e-invoice attached. Default texts, placeholders, who you can email on the Free plan, and the limits."
url: "https://eenfactuurmaken.nl/en/docs/invoices/sending"
markdown_url: "https://eenfactuurmaken.nl/en/docs/invoices/sending.md"
language: "en-GB"
---

# Sending by email

Email an invoice from EenFactuurMaken.nl with the PDF and e-invoice attached. Default texts, placeholders, who you can email on the Free plan, and the limits.

You email a finalised invoice straight from EenFactuurMaken.nl. Open the invoice and click **Send**.

## The send dialog

- **To**: your customer's email address is already filled in. Several addresses? Press Enter or a comma after each one.
- **Cc**: the cc addresses on the customer, or ones you add.
- **Subject** and **Message**: leave them empty to use our default text (or your own default, see below), in the invoice language.
- **Attach UBL file**: an e-invoice that accounting software reads directly. On by default.

After sending, the invoice gets the status **Sent** and you see it in the invoice timeline.

## What your customer receives

- A tidy email in your house-style colour, with the amount and the due date.
- The PDF as an attachment (`factuur-2026-0001.pdf`).
- The e-invoice as an attachment (`factuur-2026-0001.xml`), if you have it turned on and your customer has an electronic address: a Peppol ID, KvK number or EU VAT number. Individuals only get the PDF.
- A **Pay now** button if the invoice has a payment link.
- A link to the [online invoice](https://eenfactuurmaken.nl/en/docs/invoices/online-invoice), if it's switched on.

### Sender and replies

The email comes from "_Your business_ via EenFactuurMaken.nl" with our sender address. When your customer replies, it goes to the email address in your [business details](https://eenfactuurmaken.nl/en/docs/getting-started/business-details). With Pro you can send from your own address, like invoices@yourcompany.com. See [Your own email domain](https://eenfactuurmaken.nl/en/docs/email-domain).

## Your own default text

Under **Settings → Invoices & numbering → Invoice email** you set your own subject and message. You can use these placeholders:

| Placeholder | Becomes |
| --- | --- |
| `{customer}` | Your customer's name (or the contact person) |
| `{number}` | Invoice number |
| `{amount}` | Total amount, for example €1,379.40 |
| `{dueDate}` | Due date |
| `{paymentLink}` | The invoice's payment link (empty if there isn't one) |
| `{business}` | Your business name |
| `{daysOverdue}` | Number of days overdue (reminders only) |

An example:

```text
Dear {customer},

Please find attached invoice {number} of {amount}. We'd appreciate payment before {dueDate}.

{paymentLink}
```

## Who can you email on the Free plan?

On the Free plan we send through our shared sender. To prevent abuse, you can then only email an invoice to:

- the email address and cc addresses on the invoice's customer, and
- your own (account) email address.

Want to email another address? Update the address on the customer, or upgrade to Pro. Otherwise you'll see _Not allowed on Free_ (`email_recipient_not_allowed`).

## Limits

| Limit | Free | Pro |
| --- | --- | --- |
| Recipients per message (to + cc) | 20 | 20 |
| Recipients in total | 30 per 24 hours | 500 per hour |
| Sending the same invoice | 5 times per 24 hours | 5 times per 24 hours |

Reminders count towards the total number of recipients. If you hit a limit, you'll see it right away and can try again later.

## Did my email arrive?

Under **Settings → Email → Sent emails** you see your latest emails and their status:

| Status | Meaning |
| --- | --- |
| Queued | We're about to send it. |
| Sent | Our mail server sent it. |
| Delivered | Your customer's mail server accepted it. |
| Bounced | Rejected, for example because of a wrong address. |
| Failed | Sending didn't work. Try again. |

"Delivered" doesn't mean your customer read it. Whether your customer viewed the invoice is shown on the [online invoice](https://eenfactuurmaken.nl/en/docs/invoices/online-invoice#viewed). Email not arriving? See [Troubleshooting](https://eenfactuurmaken.nl/en/docs/troubleshooting#email-not-arriving).

## Sending it yourself

You don't have to email through EenFactuurMaken.nl. Download the PDF and the UBL via **More actions** and send them yourself, or share the online link. See [PDF and e-invoice](https://eenfactuurmaken.nl/en/docs/invoices/pdf-and-ubl). The status then stays **Issued**.

Last updated on 13 October 2026